Why are there no cookies found on my website?

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There may be several reasons why no cookies have yet been found on your website.

  • Your scan is not yet complete. It may take up to 24 hours for your website to scan properly and all cookies to be stored.
  • Your scan has failed. There could be a number of reasons for this. Please send an email to support so we can help you.
  • If you have a firewall or bot protection software, make sure you whitelist our IPs for the scanner:
  • Your robots.txt discourages robots not to index and access the website. 
  • Or you execute cookies/scripts that set cookies based on either our local storage or cookie item. In that case make sure to write a script that checks whether a visitor user agent contains CookieCheck and then execute everything. In this case you might want to raise a support ticket so we can help you out.

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